Outage in Jira Software

Disappearing 'account' field for Tempo users

Resolved Minor
September 08, 2025 - Started about 1 month ago - Lasted about 14 hours
Official incident page

Incident Report

We are investigating cases of disappearing 'account' while trying to edit it. Account field is Tempo(Vendor) field. We are investigating the case and provide further informations
Components affected
Jira Software Create and edit

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 12:40AM

Our team is now satisfied that the issues relating to these missing fields are now resolved.

MONITORING about 1 month ago - at 09/08/2025 11:59PM

Our team has identified the root cause of this issue and has now put a fix in place to resolve this issue. We are continuing to monitor the situation and will provide further updates as available.

INVESTIGATING about 1 month ago - at 09/08/2025 05:22PM

We are continuing to investigate this issue

INVESTIGATING about 1 month ago - at 09/08/2025 12:45PM

All affected fields originate from Tempo(Vendor), we are consulting it now with them.

INVESTIGATING about 1 month ago - at 09/08/2025 10:50AM

We are investigating cases of disappearing 'account' while trying to edit it. Account field is Tempo(Vendor) field. We are investigating the case and provide further informations

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