Degraded performance in Confluence and Jira for Microsoft Edge users

Our team is aware that the incorrect classification of Atlassian sites as advertising has been resolved, however these changes will take some time to propagate out to users since we are waiting for Edge from Microsoft to incorporate the changes.

We are continuing to monitor the situation and will provide further update when we are able to confirm that the issue is resolved.

Important Update on Attachment Issues with Edge 140 and Atlassian Products

We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.

The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.

Recommended Workarounds:
- Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge.
- Alternatively, add an 'Exception' for the URL you use to access Atlassian products.
- Use a different browser, such as Chrome, Firefox, or Safari.

This issue only affects Microsoft Edge. Other browsers are not affected by this issue.
Thank you for your patience as we work through this issue. We'll provide updates as they become available.

We are investigating cases of degraded performance for Confluence and Jira Cloud customers using Microsoft Edge. We will provide more details as they emerge.