Duplicate issues being created in Jira Service Management and Jira

Our teams have identified some potential resolution steps for this issue and continue to test the same on priority to be able to restore full functionality to users from Jira Service Management, Opsgenie and Compass.

Currently, the alerts continue to successfully notify users, except that the responder name may be missing.

We will continue providing specific updates when available and will ensure we have further update within the hour.

We continue to work on resolving the cause of the duplicate issue creation in Jira Service Management and Jira. We have identified the root cause and expect recovery shortly.

We are investigating the issue of duplicate issues being created in Jira Service Management and Jira.

The team is working on identifying and taking actions to mitigate the issue and minimize the impact.