Outage in Jira Software

Some users experiencing 'Something went wrong error' message in Jira and JSM

Resolved Major

October 26, 2025 - Started 6 months ago - Lasted 24 minutes
Official incident page

Incident Report

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Components affected

Jira Software Create and edit Jira Software Viewing content

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/27/2025 03:23AM

Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management.
We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

INVESTIGATING 6 months ago - at 10/27/2025 03:00AM

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues.
Our team is investigating with urgency and we will provide an update within an hour.

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