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Outage in Jira Software

Forge custom fields are not getting created

Minor
May 20, 2026 - Started about 5 hours ago
Official incident page

Incident Report

Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application. Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
Components affected
Jira Software Viewing content

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 05/20/2026 12:06PM

Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.

The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.

INVESTIGATING about 3 hours ago - at 05/20/2026 11:20AM

Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.

INVESTIGATING about 5 hours ago - at 05/20/2026 09:17AM

Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application.

Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.

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