Outage in Jira Software
Forge custom fields are not getting created
Resolved MinorIncident Report
Summary AI Generated
Jira Software experienced an issue where Forge custom fields were not getting created on work items pages after deploying applications. The problem affected only new deployments with Forge custom fields, while existing deployments continued to function normally. The root cause was identified and a fix was deployed, restoring full service after 5 hours.
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application.
Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 05/20/2026 02:14PM
The root cause has been identified and a fix has been applied.
Full service restoration has been completed.
IDENTIFIED
21 days ago - at 05/20/2026 12:06PM
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
INVESTIGATING
21 days ago - at 05/20/2026 11:20AM
Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.
INVESTIGATING
21 days ago - at 05/20/2026 09:17AM
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application.
Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
Latest Jira Software outages
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