Outage in Jumio

2022-08-25 Intermittent issues for Web liveness service.

Resolved Minor
August 25, 2022 - Started about 3 years ago - Lasted 37 minutes
Official incident page

Need to monitor Jumio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jumio, and never miss an outage again.
Start Free Trial

Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Web Jumio Identity Verification Web Jumio Identity Verification Web
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/26/2022 12:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 08/26/2022 12:11AM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected.
We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Jumio outages

Service Instability for Identity Verification & Authentication - (US DC) - 3 months ago
Delay in Processing Identity Verifications & Doc Proof Transactions - 3 months ago
2025-07-08 Delay in Processing Identity Verification Transactions in US Datacenter - 3 months ago
2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC) - 4 months ago
2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP) - 4 months ago

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook