2022-11-10 : Service Instability with Identity Verification (US Data Center)

We are pleased to inform you that the recent instability has been resolved, and our identity verification services are fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

A fix has been implemented and we are monitoring the results.

The issue has been identified and fix is being implemented.

We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service where users are experiencing difficulties while capturing their faces. ID verification transactions are not affected.

Please know that our engineering and operations teams are actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service. Users are experiencing difficulties while capturing their faces.

Please know that our engineering and operations teams are actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.