Outage in Jumio

2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service

Resolved Minor
May 25, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service. Jumio engineering team is actively working to restore the service. We will share further updates soon.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/25/2023 06:15PM

We are pleased to inform you that the recent instability has been resolved, and our Face Lookup (1 to many) service is fully restored.

IDENTIFIED over 1 year ago - at 05/25/2023 05:15PM

Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service.

Jumio engineering team is actively working to restore the service. We will share further updates soon.

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