Outage in Jumio

2023-10-12 Service Instability (US Data Center)

Resolved Minor
October 12, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service. Please know that our engineering and operations teams are actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Processing Jumio Identity Verification SDK Jumio performNetverify API
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/12/2023 06:33PM

We are pleased to inform you that the recent instability has been resolved, and the affected Identity Verification service through API and SDK is fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING about 2 years ago - at 10/12/2023 06:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 10/12/2023 06:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/12/2023 06:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/12/2023 06:05PM

We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service.

Please know that our engineering and operations teams are actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Jumio outages

Service Instability for Identity Verification & Authentication - (US DC) - 3 months ago
Delay in Processing Identity Verifications & Doc Proof Transactions - 3 months ago
2025-07-08 Delay in Processing Identity Verification Transactions in US Datacenter - 3 months ago
2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC) - 4 months ago
2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP) - 4 months ago

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