2024-07-02 Service Instability for Liveness (EU)

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification service in EU is fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

For details of the service instability, please read below:

At 13:18 UTC on 2024-07-02, we discovered unexpected issues with our Identity Verification service.

As of 13:45 UTC on 2024-07-02, the service has been restored to proper functionality and is fully available.

If you have any questions, please contact Jumio Support at https://support.jumio.com.

We are continuing to investigate this issue.

We’re currently investigating the cause of our service interruption with our Identity Verification service is currently unavailable now in the EU datacenter. We apologize for any inconvenience and will post another update as soon as we learn more.

Description:
At 13:18 UTC on 2024-07-02, we discovered an instability with our Identity Verification service.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.