Delay in Processing Identity Verification Transactions (US)

After careful monitoring, we are pleased to inform you that the recent instability on our US datacenter has been resolved, and all our services are now fully restored.
We sincerely apologize for any inconvenience caused.

At 10:13 pm UTC on 2024-07-30, we discovered unexpected issues with our Verification services on US datacenter.
At 10:54 pm UTC on 2024-07-30, the issue related to global AWS issue with multiple services in US region.
At 5:05 am UTC on 2020-07-31 AWS fully recovered their services in US region. Jumio's services have been restored to proper functionality and are fully available, but we have them under monitoring and continue to work on reprocessing the pending scans.
At 6:46 am UTC on 2024-07-31, we confirmed that all the services has been restored to proper functionality and are working as expected.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We are pleased to inform you that AWS have fully recovered their services.

From Jumio end, we don't see any error in our verification flow caused by AWS and we are monitoring the status and continue to work on reprocessing the pending scans. It will take a few hours to reprocess the pending scans.
We are sorry for the inconvenience that may cause.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com

This issue has been identified to be caused by AWS servics.
Currently there is a widespread issue with multiple AWS services in the region. Biggest impact it has so far is some scans being delayed or stuck in processing in US Datacenter.

AWS is working on the issue and we are seeing that situation is gradually improving though, it might recover in the next 2 hours.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com

We are currently experiencing a delay in processing Identity Verification transactions at our US data centers. Please note that all services remain fully functional at this time. We are actively working to resolve the issue and will provide an update as soon as the service is fully restored.

We apologize for any inconvenience this may cause and appreciate your understanding.