2025-01-15 - Delay in Processing Identity Verification Transactions (EU)

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates.
We apologize for any inconvenience this may have caused.

Our first priority is to restore your services to full capacity and ensure that your end users have a better identity verification experience. We apologize for the disruption and the inconvenience we are causing.

We have identified the root cause of the problem and have taken steps to resolve the issue and taking measures to prevent a recurrence. All new incoming transactions are being processed at a normal rate, but we are still working through the remaining backlog which might still have some delay and will provide more information as it becomes available.

At 2:25 UTC on 2025-01-15, we discovered an instability in our EU DC which leads
-Increased processing delay for transactions
-Increased error rate and potential degradation in quality
At 3:32 UTC on 2025-01-15, solution has been implemented and we are monitoring the status

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We are continuing to investigate this issue.

We are currently experiencing a delay in processing on EU data centers for Identity Verification transactions.

At 2:25 UTC on 2025-01-15, we discovered an instability in our EU DC which leads
-Increased processing delay for transactions
-Increased error rate and potential degradation in quality

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Please know our engineering and operations teams are working hard to get everything up and running.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.