Outage in JumpCloud

Intermittent SAML SSO Issues

Resolved Minor
August 17, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of intermittent authentication issues with SAML SSO applications.
Components affected
JumpCloud SSO

Need to monitor JumpCloud outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/18/2022 01:04AM

A fix has been implemented and we are monitoring results. If customers are still experiencing issues with authenticating to SAML SSO applications please contact support@jumpcloud.com

INVESTIGATING over 3 years ago - at 08/18/2022 12:37AM

Reports continue to indicate that the SAML SSO authentication issues are intermittent and impacting certain subsets of users. We will report back as soon as we have an update.

INVESTIGATING over 3 years ago - at 08/17/2022 11:59PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 08/17/2022 11:05PM

We are currently investigating reports of intermittent authentication issues with SAML SSO applications.

Status Page Aggregator: Cut the Noise, Keep the Control

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook