Outage in JumpCloud

Intermittent SAML SSO Issues

Resolved Minor
August 17, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of intermittent authentication issues with SAML SSO applications.
Components affected
JumpCloud SSO
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/18/2022 01:04AM

A fix has been implemented and we are monitoring results. If customers are still experiencing issues with authenticating to SAML SSO applications please contact support@jumpcloud.com

INVESTIGATING about 3 years ago - at 08/18/2022 12:37AM

Reports continue to indicate that the SAML SSO authentication issues are intermittent and impacting certain subsets of users. We will report back as soon as we have an update.

INVESTIGATING about 3 years ago - at 08/17/2022 11:59PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/17/2022 11:05PM

We are currently investigating reports of intermittent authentication issues with SAML SSO applications.

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