Outage in JumpCloud
Premium Support Phone Service Outage
Resolved MinorIncident Report
An issue has been identified with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.
Until this issue is resolved you can submit any new cases via the Administration Portal. You can find details on how to submit cases here: https://support.jumpcloud.com/s/article/Using-the-JumpCloud-Case-Portal.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 01/05/2023 06:20AM
An outage of JumpCloud phone service (Five9) occurred from 11:11 AM MST, and was resolved at 1:13 PM MST. All operations after 1:13 PM MST have returned to normal, and the issue is currently considered resolved.
MONITORING
about 3 years ago - at 01/04/2023 08:29PM
JumpCloud Support phone lines are operational on a backup server while the vendor works on a long term fix. We will provide another update once the permanent fix is confirmed by the vendor.
MONITORING
about 3 years ago - at 01/04/2023 08:05PM
We are working closely with the vendor to restore our phone service but do not have an ETA on a return to service.
Premium Support Customers are encouraged to submit cases through the Administration Portal and LiveChat.
IDENTIFIED
about 3 years ago - at 01/04/2023 07:12PM
An issue has been identified with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.
Until this issue is resolved you can submit any new cases via the Administration Portal. You can find details on how to submit cases here: https://support.jumpcloud.com/s/article/Using-the-JumpCloud-Case-Portal.
Latest JumpCloud outages
Intermittent issues accessing the JumpCloud Admin portal - 2 months ago
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SSO-OIDC Authentication Issue - 3 months ago
SSO & MFA Issues. - 3 months ago
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