Outage in JumpCloud

Premium Support Phone Service Outage

Resolved Minor
January 05, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We've identified an ongoing issue with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.
Components affected
JumpCloud Support Site
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/05/2023 01:34PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/05/2023 12:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 01/05/2023 12:07PM

We've identified an ongoing issue with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.

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