Outage in JumpCloud

Increased error rates in Multi-Tenant Portal

Resolved Minor

March 02, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with increased error rates for MTP including: Account Manager Calendar (API endpoints) Provider Invoices Organization Invoices Organization Cases Organization Payment Details ConnectWise Integrations AutoTask Integrations We will update this issue as soon as we have more information.

Components affected

JumpCloud Multi-Tenant Portal (MTP)

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/03/2023 12:20AM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/03/2023 12:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 03/02/2023 11:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 03/02/2023 11:40PM

We've identified the issue and are implementing a fix.

INVESTIGATING almost 3 years ago - at 03/02/2023 11:34PM

We are currently investigating an issue with increased error rates for MTP including:

Account Manager Calendar (API endpoints)
Provider Invoices
Organization Invoices
Organization Cases
Organization Payment Details
ConnectWise Integrations
AutoTask Integrations

We will update this issue as soon as we have more information.

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