Outage in JumpCloud

Degraded System Insights Service

Resolved Minor
June 05, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with System Insights displaying incorrect Local User Information in the Admin Console. We will report back as soon as we have an update. We apologize for any disruption this may cause. Thank you,
Components affected
JumpCloud System Insights
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/05/2025 03:26PM

This issue has been resolved and service has now returned to normal.

MONITORING about 2 months ago - at 06/05/2025 03:08PM

We have implemented the fix for the issue with System Insights displaying incomplete Local User Information in the Admin Console.
We will continue to monitor this and once we are sure this is resolved will proceed to resolve the incident.

IDENTIFIED about 2 months ago - at 06/05/2025 02:30PM

We have identified the issue with System Insights displaying incomplete Local User Information in the Admin Console and are currently working on implementing a fix.
We will report back as soon as we have any further update.

INVESTIGATING about 2 months ago - at 06/05/2025 02:00PM

We are continuing to investigate the issue with System Insights displaying incomplete Local User Information in the Admin Console.
We will report back as soon as we have an update. We apologize for any disruption this may cause.
Thank you,

INVESTIGATING about 2 months ago - at 06/05/2025 01:13PM

We are currently investigating an issue with System Insights displaying incorrect Local User Information in the Admin Console.
We will report back as soon as we have an update. We apologize for any disruption this may cause.
Thank you,

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