Outage in JumpCloud

Issue Creating Admin Accounts.

Resolved Major
August 05, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with adding Admin accounts or modifying admin roles. Our team is actively working on this and will supply an update within 1 hour.
Components affected
JumpCloud Console
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/05/2025 10:14AM

This incident has been resolved

MONITORING 2 months ago - at 08/05/2025 10:00AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 08/05/2025 09:59AM

A fix has been implemented and we are monitoring the results. Admins should now be able to create new admin accounts and modify admin roles.

IDENTIFIED 2 months ago - at 08/05/2025 09:24AM

We have identified the issue and are working on a fix for this issue. We will provide a further an update within 1 hour.

INVESTIGATING 2 months ago - at 08/05/2025 09:23AM

We are currently investigating an issue with adding Admin accounts or modifying admin roles. Our team is actively working on this and will supply an update within 1 hour.

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