Outage in JumpCloud

Console Service Outage

Resolved Major
August 28, 2025 - Started about 2 months ago - Lasted 33 minutes
Official incident page

Incident Report

We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
Components affected
JumpCloud Console
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/28/2025 12:19PM

This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).

MONITORING about 2 months ago - at 08/28/2025 12:02PM

CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region.
We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.

IDENTIFIED about 2 months ago - at 08/28/2025 11:56AM

CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue.
More information can be found at https://www.cloudflarestatus.com/

INVESTIGATING about 2 months ago - at 08/28/2025 11:46AM

We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

Latest JumpCloud outages

Navigation affected at the JumpCloud website - 1 day ago
JumpCloud Remote Assist Unavailable - 6 days ago
Admin Portal Performance - 9 days ago
LDAP Degredation - 11 days ago
Software Inventory Delay - 28 days ago

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