Outage in JumpCloud

Software Inventory Delay

Resolved Minor
September 18, 2025 - Started 28 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.
Components affected
JumpCloud System Insights
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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/18/2025 02:35PM

The data is now remaining within the acceptable range. We consider this to be resolved.

MONITORING 27 days ago - at 09/18/2025 02:17PM

The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor.

IDENTIFIED 27 days ago - at 09/18/2025 02:07PM

We are still applying the fix. We will update as soon as the delay reduces.

IDENTIFIED 28 days ago - at 09/18/2025 01:03PM

We have identified the issue and are applying a fix to resolve this issue. We will update within an hour.

INVESTIGATING 28 days ago - at 09/18/2025 11:57AM

We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.

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