Outage in JumpCloud

LDAP Degredation

Resolved Minor
October 05, 2025 - Started 25 days ago - Lasted about 6 hours
Official incident page

Incident Report

Currently investigating LDAP performance degradation.
Components affected
JumpCloud LDAP

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/05/2025 04:21PM

This incident has been resolved.

IDENTIFIED 25 days ago - at 10/05/2025 03:54PM

We are currently seeing recovery in the LDAP service. We will continue to monitor this situation.

IDENTIFIED 25 days ago - at 10/05/2025 03:35PM

We are continuing to investigate failures to authenticate using LDAP. We have found the cause of the issue and are working to resolve the situation. We will provide an update within one hour.

INVESTIGATING 25 days ago - at 10/05/2025 02:29PM

We are currently investigating failures to authenticate using LDAP. We are investigating the cause of the issues currently, and will provide an update within one hour.

INVESTIGATING 25 days ago - at 10/05/2025 10:00AM

Currently investigating LDAP performance degradation.

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