Outage in JW Player

Elevated latency on Low Latency Live Streams

Resolved Minor
March 14, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Third party provider issue impacting Instant Live.
Components affected
JW Player Content Delivery & Playback
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2025 09:47PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/14/2025 08:49PM

As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.

MONITORING about 2 months ago - at 03/14/2025 08:26PM

The issue has been identified and a fix is being implemented.

IDENTIFIED about 2 months ago - at 03/14/2025 08:06PM

Third party provider issue impacting Instant Live.

Latest JW Player outages

Video Ingest Processing Delays - about 2 months ago
Dashboard Media Visibility Issues - 2 months ago
Partial outage with delivery effecting VP9 Dash streams - 3 months ago
Delivery API returning 'not found' for some media items - 3 months ago
Broadcast Live streams are not playing back or creating as expected - 4 months ago

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