Outage in JW Player
Elevated latency on Low Latency Live Streams
Resolved Minor
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Outage Details
Third party provider issue impacting Instant Live.
Components affected
JW Player Content Delivery & PlaybackLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/14/2025 09:47PM
This incident has been resolved.
MONITORING
3 months ago - at 03/14/2025 08:49PM
As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.
MONITORING
3 months ago - at 03/14/2025 08:26PM
The issue has been identified and a fix is being implemented.
IDENTIFIED
3 months ago - at 03/14/2025 08:06PM
Third party provider issue impacting Instant Live.
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