Outage in Kalix EMR

Kalix Time outs

Resolved Minor
January 29, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

There is an increased incidence of time-outs on Kalix's database, resulting in pages taking longer to load and erroring when loading. Creating documents is especially affected due to its higher load. We have contacted our cloud storage provider for assistance.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/30/2024 01:37AM

The indexing fix completed approximately 3 hours ago, and this seems to have resolved the timeout issues from that point onwards. We will be resolving this issue for now.

IDENTIFIED over 1 year ago - at 01/29/2024 08:59PM

We have identified an indexing issue with the reminder messages, which is having a flow-on effect on the rest of the database. We are currently pushing up a fix to include an index that should significantly help with the performance of these queries, which in turn should improve the rest of Kalix. It may take a few hours for this index to propagate fully, but we are monitoring the queries and will provide an update as soon as we think this has made a difference or not.

IDENTIFIED over 1 year ago - at 01/29/2024 07:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 01/29/2024 07:44PM

There is an increased incidence of time-outs on Kalix's database, resulting in pages taking longer to load and erroring when loading. Creating documents is especially affected due to its higher load. We have contacted our cloud storage provider for assistance.

Latest Kalix EMR outages

Document indexing - 7 months ago
Fullscript Integration - about 1 year ago
Fullscript Disconnecting - over 1 year ago
Timeouts on Kalix - over 1 year ago

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