Kaltura Outage History

Kaltura experienced an internal issue with support ticket flow after ticket creation in the Customer Care portal, causing degraded performance in ticket processing and responses for 48.1 hours. The incident affected the Documentation and Customer Care Platforms, though live chat and support hotlines remained operational as alternatives. The issue was resolved on May 4th at approximately 5:50pm ET, with engineers continuing to correct ticket configurations that were impacted during the outage window.

Kaltura's Analytics service experienced degradation for 9.6 hours, causing users to encounter slowness or complete failure when retrieving analytics data. The engineering team identified the root cause and implemented a fix. The issue has been resolved and the incident is closed.