Kami Outage History

Kami users experienced degraded performance when accessing Canvas, specifically affecting the ability to assign or submit assignments through the integration between the two platforms. The issues were localized to the Canvas integration points while Kami's core functionality remained operational. The incident was resolved after 72.3 hours of investigation and monitoring.

The Kami website (www.kamiapp.com) was completely inaccessible for 3.6 hours due to a Cloudflare hosting outage, particularly impacting tablet and mobile users who couldn't use the browser extension as an alternative. Users could still access Kami through browser extensions during the outage, but those relying on the website directly were unable to use the service. The issue was resolved when Cloudflare restored service, bringing the website back online across all devices.

Kami experienced a major issue affecting the "Grade with Kami" and "Open with Kami" features for users integrating with Google Drive and Google Classroom, lasting approximately 12 days. Engineers identified and released a fix that was gradually rolled out to users through extension updates. The issue was fully resolved once users updated their Kami browser extensions to the latest version.

Kami's Class View feature failed to load properly, affecting the Canvas integration and preventing users from accessing their class interface. The issue also impacted other LMS authentication functions during the 23-minute outage. The team deployed a fix and resolved both the Class View loading problem and related authentication issues.

Kami experienced a minor outage affecting their API that lasted 7.4 hours. The team implemented a fix and monitored the results before fully resolving the issue. The outage has been resolved and users can contact support for any remaining questions.