Kandji Outage History

Kandji experienced a major service incident where the in-app support chat became unavailable for some customers in the US and EU regions for 4.5 hours. The issue prevented users from accessing chat support, though email and the Support Customer Portal remained functional as alternative contact methods. The problem was identified, fixed, and fully resolved with normal chat functionality restored.

Kandji experienced degraded performance affecting Passport logins for some users, causing slower-than-normal authentication times while logins continued to function. The issue impacted the macOS Agent component and persisted for 10 hours. The problem was identified, fixed, and resolved after a monitoring period to ensure normal login performance was restored.