Outage in Kaseya

Datto SaaS Protection - Service disruption for customers hosted on pod 'gbe2-saas-p1'

Resolved Major

May 24, 2026 - Started 5 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1' experienced a service disruption that lasted approximately 96 hours. The R&D team identified and implemented fixes to address the issue, with backup success rate metrics gradually returning to normal. The incident was fully resolved after continued monitoring confirmed stable service restoration.

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1'. Our R&D team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 23 hours ago - at 05/28/2026 06:15PM

This incident has been resolved.

MONITORING 2 days ago - at 05/27/2026 03:32PM

Backup success rate metrics on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.

MONITORING 3 days ago - at 05/26/2026 08:11PM

Backup success rate metrics on pod 'gbe2-saas-p1' are returning to normal. Our R&D team is continuing to monitor for any other issues.

MONITORING 3 days ago - at 05/26/2026 03:43PM

Our R&D team has implemented changes to address the issue affecting customers hosted on pod 'gbe2-saas-p1' and they are monitoring the results.

IDENTIFIED 3 days ago - at 05/26/2026 01:16PM

Our R&D team is continuing to address the current disruption to SaaS Protection services affecting customers hosted on pod 'gbe2-saas-p1'.

INVESTIGATING 5 days ago - at 05/24/2026 05:52PM

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1'.

Our R&D team has identified the issue and is actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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