Outage in Kaseya
DattoRMM - Vidal - Datto Continuity devices incorrectly reporting offline
Resolved MinorIncident Report
Summary AI Generated
Kaseya's DattoRMM service experienced an issue where online BCDR (backup and disaster recovery) devices were incorrectly displaying as offline in the Datto Continuity integration on the Vidal platform. This affected monitoring and status visibility for backup devices that were actually functioning normally. The incident lasted 24 hours and was resolved after the R&D team implemented a fix and monitored the results.
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/27/2026 05:33PM
This incident has been resolved.
MONITORING
2 days ago - at 05/27/2026 03:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 05/27/2026 10:33AM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 05/26/2026 05:36PM
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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