Outage in Khoros
Community Analytics Data not Coming Up
Resolved MinorIncident Report
Summary AI Generated
Community Analytics data was unavailable for APAC-hosted communities starting May 12, preventing users from accessing analytics information for over 40 hours. The Khoros team identified the root cause and performed a data backfill to restore the missing analytics data. The issue was fully resolved with all data successfully restored and available as expected.
We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.
Components affected
Khoros Community AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/20/2026 02:17AM
The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.
MONITORING
5 days ago - at 05/18/2026 09:09PM
The backfill has been completed. We continue to investigate the root cause.
IDENTIFIED
5 days ago - at 05/18/2026 10:00AM
The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.
INVESTIGATING
5 days ago - at 05/18/2026 09:50AM
We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.
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