Outage in Kickserv

Inbound email replies are not being received

Resolved Minor
March 14, 2022 - Started almost 3 years ago - Lasted 15 days
Official incident page

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Outage Details

We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.
Components affected
Kickserv Customer Center Kickserv Web Application (kickservapp.com)
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/14/2022 07:27PM

Postmark has let us know that many of the missing email replies can still be processed on a delayed basis. They're running those now. Keep an eye on your message inbox.

MONITORING almost 3 years ago - at 03/14/2022 06:43PM

We are once again receiving inbound email replies. It appears that Postmark (our email provider) had a misconfigured setting on their end. Thanks for bearing with us.

INVESTIGATING almost 3 years ago - at 03/14/2022 03:29PM

We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.

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