Outage in Kisi
API caching backend issue
Resolved MajorIncident Report
Summary AI Generated
Kisi's API experienced a resource overload incident affecting their caching backend between 1:15 AM and 6:15 AM UTC, lasting 4.3 hours. The incident impacted event webhook delivery, Intercom calls, incident alerts, and camera snapshots, along with endpoints and background jobs. A fix was deployed and the team was working on restoring metadata while actively monitoring the situation.
Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata.
The services that were affected:
- Event webhook delivery
- Intercom calls
- Incident alerts
- Camera snapshots
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/12/2026 02:12PM
This incident has been resolved.
MONITORING
about 2 months ago - at 06/12/2026 10:19AM
Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata.
The services that were affected:
- Event webhook delivery
- Intercom calls
- Incident alerts
- Camera snapshots
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