Unlock failures on some controllers and readers

Between 01:15 and 04:25 UTC on October 2, 2026, some Kisi controllers and readers gradually stopped accepting their configuration following a routine credential refresh from the Kisi cloud. Unlocks through affected devices failed during this time. Because devices were affected gradually rather than all at once, some doors at the same site kept working while others did not. We identified the cause and restored a working configuration to every affected device. All online devices have operated normally since 04:25 UTC. Devices that were offline during this period will pick up the corrected configuration automatically when they reconnect, so no action is needed on your side. We are rolling out a permanent fix to prevent this from happening again. We apologize for the disruption.