Outage in Kisi
Cisco Meraki Snapshot API Unavailable
Resolved MinorIncident Report
Summary AI Generated
**Kisi experienced a 26-hour outage of the Cisco Meraki Snapshot API**, rendering camera snapshot functionality unavailable for Meraki integrations. The root cause originated on Cisco Meraki's end, with Kisi actively engaging their support to drive resolution. Once Meraki resolved the underlying issue, Kisi re-enabled snapshot processing, fully restoring functionality with a backlog expected to clear shortly after.
The issue has been identified and we are working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/16/2026 04:42AM
Cisco Meraki Snapshots are working normally again. We have a backlog but it will be cleared in sometime.
MONITORING
21 days ago - at 07/16/2026 03:38AM
Cisco Meraki has solved the issue on their end. We will enable snapshots processing on our end and monitor it.
Reference: https://status.meraki.net/incidents/6lb0s9fbny1c
IDENTIFIED
22 days ago - at 07/15/2026 08:36AM
Cisco Meraki API endpoint for fetching camera snapshots is not working as expected. We have contacted Cisco Meraki support.
IDENTIFIED
22 days ago - at 07/15/2026 06:27AM
We have recovered mostly on all integrations except Cisco Meraki integration. We are working on a fix.
IDENTIFIED
22 days ago - at 07/15/2026 02:27AM
The issue has been identified and we are working on a fix.
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