Outage in Kisi
Mindbody integration issue
Resolved MinorIncident Report
Summary AI Generated
A bug in the Mindbody API caused it to stop returning client information, which triggered the revocation of user access rights during Kisi's daily sync. Kisi manually restored access to affected users and paused daily syncs while awaiting a fix from the Mindbody team. After 7.5 hours, Mindbody confirmed the issue was resolved and normal daily sync operations resumed.
Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/16/2026 04:52PM
Mindbody team has confirmed that they have fixed the issue. Daily sync should proceed as usual. If you notice any issues, please reach out to Kisi Support team.
IDENTIFIED
about 2 months ago - at 06/16/2026 11:00AM
We have restored access to all users who lost their access during the daily sync. Webhooks will continue to work as expected. We will pause daily syncs on Mindbody integration until the issue is resolved.
IDENTIFIED
about 2 months ago - at 06/16/2026 10:57AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 06/16/2026 10:29AM
We have contacted the Mindbody support team and waiting for updates from their side. We are manually restoring access to as many as users as we can.
INVESTIGATING
about 2 months ago - at 06/16/2026 09:20AM
Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.
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