Outage in Knock
Workflow engine outage
Resolved Major
July 10, 2026 - Started 20 days ago
- Lasted 27 minutes
Incident Report
Summary AI Generated
Knock's workflow engine experienced a 27-minute outage that disrupted workflow processing and message deliveries. The issue was identified and a fix was implemented, with services recovering and processing resuming at normal rates. No workflow data was lost, though some jobs were delayed and are being replayed.
We're currently investigating an issue with our service. We'll have an update soon.
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Latest Updates ( sorted recent to last )
MONITORING
20 days ago - at 07/10/2026 03:33PM
A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering.
We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.
IDENTIFIED
20 days ago - at 07/10/2026 03:28PM
We've identified the issue with the service and are actively working on a fix.
We're seeing workflows and message deliveries process again at the usual rate.
INVESTIGATING
20 days ago - at 07/10/2026 03:17PM
We're currently investigating an issue with our service. We'll have an update soon.
Latest Knock outages
Workflow run log delays - 13 days ago
Workflow processing and message delivery errors - 14 days ago
July message data delayed - 28 days ago
Workflow run event log delays - about 1 month ago
Elevated errors connecting to the Knock V1 Websocket API - about 1 month ago
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