Outage in KnowBe4

KSAT - Login Issues

Resolved Major
July 30, 2024 - Started 5 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating an issue with the KSAT Console in the US region.
Components affected
KnowBe4 Console KnowBe4 Console KnowBe4 Console KnowBe4 Notification Service KnowBe4 Phishing KnowBe4 Inbox KnowBe4 Training KnowBe4 Integrations KnowBe4 Learner Experience (LX) KnowBe4 PhishRIP KnowBe4 PhishML KnowBe4 Email Delivery KnowBe4 Rooms KnowBe4 User Provisioning KnowBe4 Webhooks KnowBe4 Reporting KnowBe4 API
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 01:39PM

This incident has been resolved.

MONITORING 5 months ago - at 07/31/2024 02:50AM

At 2:20am UTC, our error rate returned to normal. It has remained low for 30 minutes, and we have seen signs of all impacted features and services reaching or nearing a full recovery. We will leave this incident in Monitoring status for the next few hours as we continue to ensure the health of our products and features.

IDENTIFIED 5 months ago - at 07/31/2024 02:29AM

We are seeing good signs of recovery and a significant reduction in our error rate. Most delayed background jobs were able to process successfully around 2:00 UTC. We are still working towards a full recovery.

IDENTIFIED 5 months ago - at 07/31/2024 01:28AM

We are continuing to work on resolving this incident. Some services are showing early signs of recovery, though we are still experiencing elevated error rate. Most background jobs are still processing successfully with some elevated delays or latency.

IDENTIFIED 5 months ago - at 07/31/2024 12:15AM

We have identified the cause of this incident, and we are continuing to investigate the scope of this issue.

INVESTIGATING 5 months ago - at 07/30/2024 11:21PM

We are continuing to investigate this issue.

IDENTIFIED 5 months ago - at 07/30/2024 11:10PM

We are currently investigating an issue with the KSAT Console in the US region.

Latest KnowBe4 outages

Cannot log into de.knowbe4.com - 5 days ago
KSAT - User Details Errors (EU and US Only) - 18 days ago
KSAT - Learner Experience Issues (US Only) - 20 days ago
KSAT - Login Issues - about 1 month ago
KSAT - Custom Content Verification Issues - about 1 month ago

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