Outage in KnowBe4
KSAT - Login Issues
Resolved Major
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Outage Details
Components affected
KnowBe4 Console KnowBe4 Console KnowBe4 Console KnowBe4 Notification Service KnowBe4 Phishing KnowBe4 Inbox KnowBe4 Training KnowBe4 Integrations KnowBe4 Learner Experience (LX) KnowBe4 PhishRIP KnowBe4 PhishML KnowBe4 Email Delivery KnowBe4 Rooms KnowBe4 User Provisioning KnowBe4 Webhooks KnowBe4 Reporting KnowBe4 APILatest Updates ( sorted recent to last )
This incident has been resolved.
At 2:20am UTC, our error rate returned to normal. It has remained low for 30 minutes, and we have seen signs of all impacted features and services reaching or nearing a full recovery. We will leave this incident in Monitoring status for the next few hours as we continue to ensure the health of our products and features.
We are seeing good signs of recovery and a significant reduction in our error rate. Most delayed background jobs were able to process successfully around 2:00 UTC. We are still working towards a full recovery.
We are continuing to work on resolving this incident. Some services are showing early signs of recovery, though we are still experiencing elevated error rate. Most background jobs are still processing successfully with some elevated delays or latency.
We have identified the cause of this incident, and we are continuing to investigate the scope of this issue.
We are continuing to investigate this issue.
We are currently investigating an issue with the KSAT Console in the US region.
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