Outage in KnowBe4

ADI Tokens not being recognized when installing the ADI Sync Tool

Resolved Minor
March 04, 2025 - Started 30 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are receiving reports of ADI tokens not being recognized by the ADI Sync Tool during the installation process. We are looking into this issue and will provide an update once we have more information
Components affected
KnowBe4 User Provisioning
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/05/2025 07:54PM

This incident has been resolved.

MONITORING 29 days ago - at 03/05/2025 12:53PM

A fix has been implemented for this issue and we are now seeing ADI tokens being accepted during the installation of the ADI Sync Tool.
We will continue to monitor the status of this fix and provide updates as we have them.

INVESTIGATING 30 days ago - at 03/04/2025 08:52PM

We are receiving reports of ADI tokens not being recognized by the ADI Sync Tool during the installation process. We are looking into this issue and will provide an update once we have more information

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