Outage in KnowBe4

PhishER - Loading Issues (US Only)

Resolved Minor
August 27, 2024 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We have identified an issue with the PhishER console experiencing slow loading times. We are investigating this issue and will update this page when we have more information.
Components affected
KnowBe4 Console
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/29/2024 03:36PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/28/2024 06:08PM

We’ve implemented a fix for the PhishER console login issues, and we’re monitoring the results to make sure no further issues occur.

IDENTIFIED about 1 year ago - at 08/28/2024 05:10PM

We've identified the cause of the PhishER console login issues and we are working on implementing a fix. We'll update our status page with any new information or updates.

INVESTIGATING about 1 year ago - at 08/28/2024 05:00PM

We have received new reports that some customers are unable to log in to the PhishER console. We are investigating this issue and will update this page when we have more information.

INVESTIGATING about 1 year ago - at 08/28/2024 04:55PM

We have received new reports that some customers are unable to log in to the PhishER console. We are investigating this issue and will update this page when we have more information.

MONITORING about 1 year ago - at 08/27/2024 08:15PM

We’ve implemented a fix for the issue with slow loading in the PhishER console, and we’re monitoring the results to make sure no further issues occur.

IDENTIFIED about 1 year ago - at 08/27/2024 05:07PM

We've identified the cause of the PhishER console's slow loading times and we are working on implementing a fix. We'll update our status page with any new information or updates.

INVESTIGATING about 1 year ago - at 08/27/2024 04:45PM

We have identified an issue with the PhishER console experiencing slow loading times. We are investigating this issue and will update this page when we have more information.

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