Outage in KnowBe4

ESI Authentication Issues

Resolved Minor
December 02, 2025 - Started 10 days ago - Lasted about 19 hours
Official incident page

Incident Report

Some customers have reported issues with logging into the ESI page on the US instance. We have currently identified this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/03/2025 11:41AM

This incident has been resolved.

MONITORING 9 days ago - at 12/02/2025 06:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 days ago - at 12/02/2025 04:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 days ago - at 12/02/2025 04:47PM

Some customers have reported issues with logging into the ESI page on the US instance. We have currently identified this issue.

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