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Outage in KnowBe4

Users Lists Not Populating

Resolved Minor
December 15, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

Incident Report

We are investigating an issue preventing user lists from being populated in KSAT. This is impacting the Users tab, user lists within Phishing campaigns and user groups. We'll continue to post on our status page with any new information or updates.
Components affected
KnowBe4 Console

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/16/2025 01:59PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/15/2025 07:58PM

A fix has been implemented and we are monitoring the results.

MONITORING about 1 month ago - at 12/15/2025 07:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 12/15/2025 07:06PM

We are continuing to investigate an issue preventing user lists from being populated in KSAT. This is impacting the Users tab, user lists within groups and within campaign subtabs. We'll continue to post on our status page with any new information or updates.

INVESTIGATING about 1 month ago - at 12/15/2025 06:54PM

We are investigating an issue preventing user lists from being populated in KSAT. This is impacting the Users tab, user lists within Phishing campaigns and user groups. We'll continue to post on our status page with any new information or updates.

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