Outage in KnowBe4
Defend and Prevent Admin Console Certificate Issue
Resolved MajorIncident Report
Summary AI Generated
KnowBe4's Defend and Prevent admin consoles experienced a certificate error that prevented users from accessing these administrative interfaces for 10.2 hours. The issue was resolved by deploying a new certificate and allowing it to propagate across the global edge network. Traffic was restored once the certificate fix was implemented and fully propagated.
We've identified the cause of the certificate error when navigating to the Defend and Prevent admin consoles and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/05/2026 12:44PM
This incident has been resolved.
MONITORING
20 days ago - at 03/05/2026 03:08AM
We’ve implemented a fix for the certificate issue for Defend and Prevent admin consoles. A new certificate has been deployed and most traffic is restored while propagation completes across our global edge network.
IDENTIFIED
20 days ago - at 03/05/2026 02:36AM
We've identified the cause of the certificate error when navigating to the Defend and Prevent admin consoles and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
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