Outage in KnowBe4
PhishER Showing Incorrect Subject Line for Inbox Messages
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's PhishER service experienced an issue where ingested messages in the Inbox displayed incorrect sender addresses instead of the correct subject lines. The incident affected the PhishER Inbox component for 4.8 hours before being resolved with a fix implemented by the development team.
Our development team has identified an issue causing ingested messages in PhishER to display the incorrect sender address.
Components affected
KnowBe4 InboxTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 08:32PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/10/2026 05:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/10/2026 03:48PM
Our development team has identified an issue causing ingested messages in PhishER to display the incorrect sender address.
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