Outage in KnowBe4

Webforms not loading

Resolved Major

March 18, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

KnowBe4's Webforms service was unavailable for 4 hours due to a production domain being inadvertently included in a scheduled registrar migration, which caused DNS name server configuration changes and service interruptions. The issue was resolved by isolating the process problem and implementing a fix, with the service fully restored after DNS propagation completed.

We are currently experiencing an issue with Webforms not loading and are currently investigating.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 03/18/2026 02:28PM

During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18.

We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.

MONITORING 7 days ago - at 03/18/2026 11:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 03/18/2026 10:33AM

We are currently experiencing an issue with Webforms not loading and are currently investigating.

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