Outage in KnowBe4
PhishML Evaluations Causing PML:BYPASSED Tags to Apply
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's PhishML component experienced a 5-hour incident where a bug caused the "PML:BYPASSED" tag to be incorrectly applied to messages during PhishML evaluations. A fix was deployed to PhishER, and affected messages can be replayed through all rules and actions, though this may trigger duplicate responses if actions already ran during the incident. The incident has been fully resolved.
We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.
Components affected
KnowBe4 PhishMLTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/30/2026 07:11PM
This incident has been resolved.
MONITORING
27 days ago - at 06/30/2026 03:42PM
We’ve implemented a fix for PhishER and we’re monitoring the results to make sure no further issues occur. Impacted messages can be replayed through all rules and actions. Please be aware this could cause duplicate responses to be sent if an action successfully ran during this incident. If you have further questions or concerns please contact our support team directly: https://support.knowbe4.com/hc/en-us/requests/new
The following Knowledge Base Article contains instructions on how to replay messages: https://support.knowbe4.com/hc/en-us/articles/13169303385619-PhishER-Inbox-Guide#h_01HCNEBF8CJQ98GE9PGM7HGDZ0
INVESTIGATING
27 days ago - at 06/30/2026 02:18PM
We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.
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