Outage in Kore.ai

Service Disruption in JP Region

Resolved Major
June 04, 2024 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing service disruption of the XO Platform in the JP Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Components affected
Kore.ai Bot Builder Kore.ai Bot Administration Application Kore.ai Bot uptime Kore.ai APIs
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 06/04/2024 03:20AM

The incident has been resolved. We continue to monitor the systems for any issues.

MONITORING 14 days ago - at 06/04/2024 03:11AM

Services resumed normalcy. We continue to monitor the behavior. Thanks for your patience

INVESTIGATING 14 days ago - at 06/04/2024 02:44AM

We are currently experiencing service disruption of the XO Platform in the JP Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Latest Kore.ai outages

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Performance degradation observed in Smartassist for US instance on Audio codes Channel - Voice calls - 4 months ago
Performance degradation observed in Smartassist for US instance on Audio codes Channel - Voice calls - 4 months ago
Investigating issues with XO Platform on US Region - 4 months ago

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