Outage in Kore.ai

US Region is experiencing degraded performance for IVR calls

Resolved Minor
May 09, 2025 - Started 22 days ago - Lasted 42 minutes
Official incident page

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Outage Details

The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
Components affected
Kore.ai Bot Uptime Kore.ai Kore IVR
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/09/2025 06:03PM

The incident is resolved. We do not see any issues currently but we are continuing to monitor and are on high alert.

INVESTIGATING 22 days ago - at 05/09/2025 05:43PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 05/09/2025 05:27PM

The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.

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