Outage in Kore.ai
Intermittent issues have been observed for some clients using Azure ASR in SmartAssist on the US instance
Resolved MajorIncident Report
We are currently investigating the issue.
Components affected
Kore.ai Microsoft Azure ASR/TTSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/19/2025 06:51PM
This incident has been resolved.
MONITORING
11 months ago - at 05/19/2025 06:37PM
The issue has been successfully resolved, and we’ll keep monitoring to ensure continued stability.
INVESTIGATING
11 months ago - at 05/19/2025 06:20PM
We are continuing to investigate the issue.
INVESTIGATING
11 months ago - at 05/19/2025 06:04PM
We are currently investigating the issue.
Latest Kore.ai outages
JP Region UXO/XO11 Outage - 11 days ago
Investigating issues with XO on the US Instance. - 18 days ago
Investigating issues with XO Platform on US Region - 30 days ago
Major outage on our IND XO10 & XO 11 - about 1 month ago
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