Outage in Kore.ai

Intermittent issues have been observed for some clients using Azure ASR in SmartAssist on the US instance

Resolved Major
May 19, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
Kore.ai Microsoft Azure ASR/TTS
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/19/2025 06:51PM

This incident has been resolved.

MONITORING 12 days ago - at 05/19/2025 06:37PM

The issue has been successfully resolved, and we’ll keep monitoring to ensure continued stability.

INVESTIGATING 12 days ago - at 05/19/2025 06:20PM

We are continuing to investigate the issue.

INVESTIGATING 12 days ago - at 05/19/2025 06:04PM

We are currently investigating the issue.

Latest Kore.ai outages

The support portal https://support.kore.ai is experiencing issues - 2 days ago
Investigating issues with XO 11 Platform on the DE Instance. - 3 days ago
Investigating issues with XO 11 Platform on the DE Instance. - 3 days ago
Investigating issues with XO 11 Platform on the DE Instance. - 3 days ago
Investigating issues with XO Platform on US Region - 13 days ago

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