Outage in Kore.ai

Investigating issues with XO 11 Platform on the DE Instance.

Resolved Major
May 29, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue. Bots developed on XO 10 are not impacted. The issue appears to be specific to apps developed on the XO 11 DE instance.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/29/2025 07:53AM

This incident has been resolved.

MONITORING 4 days ago - at 05/29/2025 07:46AM

The issue has been resolved, Currently we are monitoring the behaviour.

INVESTIGATING 4 days ago - at 05/29/2025 07:19AM

We are currently investigating the issue.
Bots developed on XO 10 are not impacted.
The issue appears to be specific to apps developed on the XO 11 DE instance.

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