Outage in Kore.ai

[Third-party] Google ASR/TTS is encountering issues

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear users, We have been informed that Google ASR is undergoing some issues globally. This might impact the VAs/solutions on our platform which use Google ASR/TTS. We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.

Components affected

Kore.ai Google ASR/TTS

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 10:19PM

Update - The global Google ASR/TTS issue seems to have recovered.
In the future, for such unavoidable situations, please note that Kore provides a way to add fail over ASR in experience flow. Please consider using some other ASR/TTS provider. Please refer to this documentation ( https://docs.kore.ai/xo/channels/voice-gateway/common-configuration-scenarios ).

INVESTIGATING 10 months ago - at 06/12/2025 07:55PM

Dear users,
We have been informed that Google ASR is undergoing some issues globally. This might impact the VAs/solutions on our platform which use Google ASR/TTS.
We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.

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