Outage in Kore.ai
[Third-party] Google ASR/TTS is encountering issues
Resolved Major
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Outage Details
Dear users,
We have been informed that Google ASR is undergoing some issues globally. This might impact the VAs/solutions on our platform which use Google ASR/TTS.
We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.
Components affected
Kore.ai Google ASR/TTSLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/12/2025 10:19PM
Update - The global Google ASR/TTS issue seems to have recovered.
In the future, for such unavoidable situations, please note that Kore provides a way to add fail over ASR in experience flow. Please consider using some other ASR/TTS provider. Please refer to this documentation ( https://docs.kore.ai/xo/channels/voice-gateway/common-configuration-scenarios ).
INVESTIGATING
1 day ago - at 06/12/2025 07:55PM
Dear users,
We have been informed that Google ASR is undergoing some issues globally. This might impact the VAs/solutions on our platform which use Google ASR/TTS.
We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.
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