Outage in Kore.ai

US Region - Service disruption due to underlying AWS issues

Resolved Major
October 20, 2025 - Started about 20 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We would like to keep our user informed that we are observing a recurrence of service disruptions due to the ongoing outage currently reported by AWS. We are closely monitoring the situation and will provide timely updates on this page as new information becomes available. For more details on the AWS outage, please refer to the official AWS Status Page: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 10/20/2025 06:47PM

We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, especially for services related to new capacity and functions. We are resolving this incident and will continue to closely monitor this stabilization process further over https://health.aws.amazon.com/health/status. Please be assured that we will keep the subscribers informed if we identify any further issue.

MONITORING about 17 hours ago - at 10/20/2025 05:53PM

As per the latest update from AWS, the mitigation at their end are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are applying mitigations to the remaining AZs and are expecting the launch errors and network connectivity issues to subside.
Kore internal monitoring alerts are in recovered state but we are continuing to monitor the situation closely over https://health.aws.amazon.com/health/status.

MONITORING about 18 hours ago - at 10/20/2025 05:20PM

Our internal alerts have recovered for Kore connector and the kore.ai website as well. We continue to be on high alert and monitoring the situation over https://health.aws.amazon.com/health/status

MONITORING about 18 hours ago - at 10/20/2025 04:50PM

We have observed that our Kore Connector service is impacted and our website https://www.kore.ai is down due to the AWS outage. Our SaaS services are functional but the users may face a few temporary glitches or occasional latencies.

MONITORING about 18 hours ago - at 10/20/2025 04:40PM

The Kore services are restored but we are observing some minor latencies and glitches as the AWS continues to restore their services.

MONITORING about 20 hours ago - at 10/20/2025 03:24PM

We would like to keep our user informed that we are observing a recurrence of service disruptions due to the ongoing outage currently reported by AWS.

We are closely monitoring the situation and will provide timely updates on this page as new information becomes available.

For more details on the AWS outage, please refer to the official AWS Status Page:
https://health.aws.amazon.com/health/status

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